How does AskWebHelp work?

All the information we provide members with is gathered from the Internet. Web Surfers localize and access this information quickly and accurately. No matter what the Customer needs - to research any individual or company, get a city guide or check the weather for any city in the world, get the latest sports scores, obtain pet care information, find out if a flight is arriving on schedule, check out the starting time for a movie - if it’s on the Internet, we can get it for you. Anytime. Anywhere.

AskWebHelp.com finds the best resources available on the Internet and searches them instantly, providing a wealth of information with great speed and accuracy.

Most requests can be handled using Live Chat Service with a professional Web Surfer.

More extensive searches (those taking longer than ten minutes), such as research services, are available at AskWebHelp.com’s Advanced Search Service

Our knowledge base of previously-asked questions and answers is available as a free Self Service to all

Live Chat

By sending a question, a customer gets into a dialogue with a professional Web surfer who helps him navigate the Internet. This is a unique Internet expert, highly trained for Web browsing.

Via text chat with the customer, the Web Surfer resolves whatever the problem may be. He has instant access to specialized knowledge bases, as well as to a high variety of search engines and to the base of previously-asked questions.

Accessing the necessary information, the Web Surfer pushes URLs and files onto the visitor’s screen so he can check them.

Real-time Live Chat is great for finding a wide variety of timely, mission-critical or entertaining information quickly. The usual time for a session is 5-10 minutes.

Advanced Search

Not every request is within the scope of a Live Chat service. If it isn’t, it falls under the category of AskWebHelp.com’s Advanced Search service.

If a Web Surfer realizes that the information can’t be localized within ten minutes, he informs the customer that the request will be postponed and processed later on. The results will be sent to the customer’s mail-box within two or three hours.

Requests such as detailed lists, product comparisons, historical or financial information, sports statistics, industry information, background information on key executives, contact information for companies, etc typically require from 60 to 180 minutes for processing.

There is no additional charge for Advanced Search services. Examples:

• Official historical documents about colonization of America - from Columbus to the end of 18th century
• Contact phone numbers for the top 50 companies on the Fortune 500 list
• Top 10 employers in Vermont and their contact info
• Complete "how-to" on garden design

Self Service

If a visitor is not signed up with AskWebHelp.com, he only has access to our knowledge base of previously-asked questions and answers. If he enters a question, the list of questions closest to it will be displayed. This offers a good chance to explore what AskWebHelp.com’s members frequently ask

Software Requirements

For the best view of AskWebHelp.com Web site, we recommend using an Internet browser version as outlined below

• Microsoft Internet Explorer 4.0 and higher
• Netscape Navigator 4.04 and higher

Cookies and Javascript must be enabled in your browser. Otherwise this site will not function correctly. To enable Cookies and Javascript in the major browsers, follow these instructions:

Microsoft Internet Explorer 5

Cookies:
Select ’Internet Options’ from the ’Tools’ menu; click the ’Security’ tab; click the ’Custom Level...’ button; scroll down the list until you reach the cookie settings and set cookies to ’Enabled’.
JavaScript:
From the ’Tools menu’, select ’Internet Options’ go to the ’Security’ tab; Click on ’Internet’ Click the ’Custom Level’ button; Go to scripting and enable scripting of java applets;

Microsoft Internet Explorer 4

Cookies:
Select ’Internet Options’ from the ’View’ menu; click the ’Advanced’ tab; scroll down the list and select ’Always accept cookies’ under the ’Cookie’ options.
JavaScript:
Click ’View’ (on the menu toward the top of your screen); click ’Internet Options’; click the ’Secutity’ tab; click ’Custom’; click ’Settings’; scroll down to locate Scripting; Click ’Enable for Active Scripting’; Click ’OK’, then click the ’Reload’ button

Netscape Navigator

Cookies:
Select ’Preferences’ from the ’Edit’ menu; select ’Advanced’ from the left-hand list; select ’Accept all cookies’.
JavaScript:
Click ’Edit’ top left of your screen; then click ’Preferences’; then click ’Advanced’; ensure there is a check mark in both ’Enable Java’ and ’Enable JavaScript’; then click ’OK’

Should you be unable to resolve the problem, please email us at support@AskWebHelp.com giving as much information about your browser as possible.